Sridhar Eswaran

>_ Salesforce Architect |

Architecting scalable Salesforce solutions that drive business transformation. Turning complex enterprise challenges into elegant, future-proof platforms.

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11 Years of Enterprise Impact

From junior developer to enterprise architect — shaping Salesforce platforms across some of the world's leading consulting firms.

Accenture On-site
2015 - 2018
Application Development Analyst
Aug 2016 – Apr 2018 · 1 yr 8 mos
Bengaluru, Karnataka, India
Apex Visualforce +2 more
Associate Software Engineer
Nov 2015 – Aug 2016 · 9 mos
Greater Hyderabad Area
Sales Cloud SOQL +1 more
EY On-site
2018 - 2019
Consultant
Apr 2018 – Sept 2019 · 1 yr 5 mos
Bengaluru, Karnataka, India
LWC Salesforce DX +2 more
Wipro On-site
2019 - 2021
Senior Project Engineer
Sept 2019 – Aug 2021 · 1 yr 11 mos
Bengaluru, Karnataka, India
CPQ Service Cloud +3 more
Salesforce Hybrid
2021 - 2024
Senior Technical Consultant
Feb 2024 – Dec 2024 · 10 mos
Bengaluru, Karnataka, India
Platform Governance DevSecOps +1 more
Technical Consultant
Sept 2021 – Feb 2024 · 2 yrs 5 mos
Bengaluru, Karnataka, India
Field Service Marketing Cloud +2 more
HPE Hybrid
2024 - Present
Technical System Analyst Staff
Dec 2024 – Present · 1 yr 7 mos
Bengaluru, Karnataka, India
Data Cloud Agentforce +2 more

Three Axes of Mastery

A structured view of my Salesforce capabilities across Platform, Integration, and Architecture disciplines.

Platform
Core Salesforce Development
Apex & Triggers95%
Lightning Web Components90%
Salesforce Flow92%
SOQL / SOSL95%
Salesforce DX & DevOps88%
Integration
APIs & Middleware
REST / SOAP APIs92%
MuleSoft & Anypoint80%
Platform Events / CDC88%
Streaming API82%
Data Migration & ETL90%
Architecture
Design & Strategy
Solution Architecture93%
Enterprise Architecture (EA)85%
Data Modelling90%
Security & Sharing Model92%
Multi-org Strategy80%

Key Implementations

Enterprise-scale Salesforce programmes that delivered measurable business outcomes.

BFSI · Enterprise
Enterprise CRM Transformation
10,000+ users · Global rollout · 18-month programme

Led the full-lifecycle architecture of a Sales + Service + Financial Services Cloud implementation for a tier-1 private bank, consolidating 4 legacy CRM systems into a single unified Salesforce platform.

  • Reduced customer onboarding time by 60% through automated KYC workflows
  • Achieved 40% improvement in agent productivity via OmniChannel routing
  • Delivered unified 360° customer view across 12 product lines
Financial Services Cloud Service Cloud OmniChannel MuleSoft
Manufacturing · Global
Global CPQ Rollout
15 countries · 2,000 sales reps · Complex pricing engine

Architected a Revenue Cloud (CPQ) solution for a global manufacturing company with complex, region-specific pricing rules, approval matrices, and multi-currency quoting across 15 markets.

  • Reduced quote generation time from 3 days to 2 hours
  • Implemented 200+ product rules and 50 discount schedules
  • Integrated with SAP for real-time pricing and inventory feeds
Revenue Cloud CPQ SAP Integration Multi-currency
Telecom · Omni-channel
Service Cloud Omni-channel
500K cases/month · 5 channels · AI-assisted routing

Designed a unified omni-channel service platform for a major telecom operator, integrating web, mobile, social, chat, and voice channels with intelligent case classification and routing.

  • Achieved 35% reduction in average handle time
  • Implemented AI-powered case classification with 89% accuracy
  • Unified 5 channels into a single agent desktop with full customer context
Service Cloud OmniChannel Einstein AI Digital Engagement
Retail · Data & AI
Data Cloud Implementation
50M+ customer profiles · 50+ data sources · Real-time segmentation

Architected a Salesforce Data Cloud solution for a pan-India retail group, unifying customer data from 50+ online and offline touchpoints to create real-time unified customer profiles for personalisation.

  • Unified 50M+ customer records across 50+ data sources
  • Enabled real-time segmentation reducing marketing campaign setup from 2 days to 2 hours
  • Increased campaign conversion rates by 28% through personalisation
Data Cloud Marketing Cloud Real-time CDP Segmentation

Let's Build Something
Exceptional Together

Whether you're looking for an architect for your next Salesforce programme, need an advisory assessment, or want to talk through a tricky platform challenge — I'm here for it.

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